- Cancel within 7 days of paying and before your cohort starts: full refund. No gateway fees are deducted.
- After your cohort starts, you get 50% back as long as no more than 25% of the programme has been delivered.
- You get one free transfer to a later cohort.
- If we cancel your cohort, you choose: a full refund or a free transfer.
- Approved refunds reach your original payment method within 7 working days.
01What this policy covers
This policy explains when you can cancel your Tectranz enrollment and how much you get back. It applies to every online and offline plan paid for on https://tectranz.com or through an official payment link from us.
We have tried to make it clear and fair. If anything is unclear, ask us before you pay.
All amounts refer to what you actually paid, including GST.
02Refund rules at a glance
| When you cancel | What you get back |
|---|---|
| Within 7 days of payment, and before your cohort starts | Full refund (100%). We do not deduct Razorpay gateway fees or any other charges. |
| More than 7 days after payment, but before your cohort starts | 50% refund, or use your free transfer to a later cohort instead |
| After your cohort starts, while no more than 25% of the programme has been delivered | 50% refund |
| After more than 25% of the programme has been delivered | No refund |
| We cancel your cohort | Full refund or a free transfer to a later cohort. You choose. |
| We end your enrollment for misconduct | No refund |
The date that counts is the date we receive your written request by email or WhatsApp.
03How we measure how much has been delivered
We measure delivery by time from your cohort's start date. "25% of the programme" means the first 25% of its scheduled days.
| Plan | Programme length | 50% refund available until |
|---|---|---|
| Online Starter | 4 weeks | Day 7 after the cohort start date |
| Online Professional | 8 weeks | Day 14 after the cohort start date |
| Online Industry | 12 weeks | Day 21 after the cohort start date |
| Offline Hybrid Campus | 12 weeks | Day 21 after the cohort start date |
| Offline Immersive | 12 weeks | Day 21 after the cohort start date |
A partial refund is 50% of the total amount you paid. We make no further deductions from it.
Missing classes does not pause the clock. If you stop attending without telling us, we still use the date we receive your request.
04How to ask for a refund
- Email admissions@tectranz.com with the subject "Refund request", or message us on WhatsApp at +91 [00000 00000].
- Include your full name, the email and phone number you enrolled with, your plan and cohort, and your Razorpay payment ID or order ID. You will find it in your payment confirmation email.
- Telling us why you are cancelling is optional. It does not affect whether you get a refund.
- We acknowledge your request within one working day and confirm the refund amount in writing.
If you ask on WhatsApp, we also confirm by email so you have a written record.
05Moving to a later cohort
You get one free transfer to a later cohort of the same plan. Ask before your cohort starts, or while you are still within the partial refund window above.
A transfer depends on seats being available in the later cohort. We show you the available start dates before you confirm.
If you want to switch to a different plan at the same time, we will confirm any price difference in writing before you agree to the transfer.
After a transfer, the refund rules apply to your new cohort. The 7-day full refund window still counts from your original payment date. The partial refund window counts from the new cohort's start date.
Any further transfers are at our discretion.
06If we cancel or move a cohort
If we cancel a cohort, you choose between a full refund and a free transfer to a later cohort. This transfer does not use up your own free transfer.
If we move a cohort's start date and the new date does not work for you, you have the same choice.
We tell you by email and WhatsApp as soon as we decide. If you choose a refund, we process it within 7 working days of your choice, with no deductions.
07When refunds are not available
- More than 25% of the programme has been delivered.
- Your completion certificate has already been issued.
- We ended your enrollment for misconduct under our Intern Code of Conduct, after following the process it describes.
- Charges set by your bank or lender, such as EMI interest or bank processing fees. These are between you and your bank.
Not attending classes does not by itself make you eligible for a refund. If you face genuine hardship, such as a medical emergency, talk to us. We look at each case individually.
08Refund timeline
Once we approve a refund, we credit it to your original payment method within 7 working days.
Refunds go back through Razorpay to the card, UPI account, bank account or wallet you paid from. If that card or account has since been closed, tell us and we will work with Razorpay and your bank to complete the refund.
Your bank may take a few more days to show the refund on your statement. We send you the refund reference number so you can follow it up with your bank.
If you paid by EMI, the refund goes to the card or lender used for the EMI. Ask your bank how it will adjust your remaining instalments.
09Failed or duplicate payments
If money was deducted but your enrollment was not confirmed, Razorpay or your bank usually reverses the amount automatically.
If you do not see the money back within 7 working days, email admissions@tectranz.com with your payment reference and we will follow it up for you.
If you were charged twice for the same enrollment, we refund the extra payment in full.
10Chargebacks
Please contact us before raising a chargeback or payment dispute with your bank. Most issues are sorted out faster directly with us.
If a chargeback is raised, we share the relevant records, such as your enrollment, attendance and messages, with Razorpay and your bank. We may pause your access while the dispute is open.
If a chargeback turns out to be fraudulent, for example one raised after you completed the programme, we may withhold or revoke your certificate.
11Questions and complaints
For refund questions, email admissions@tectranz.com or WhatsApp us at +91 [00000 00000]. We are available Monday to Saturday, 10:00 to 19:00 IST.
If you are unhappy with a refund decision, you can raise a grievance with our Grievance Officer at grievance@tectranz.com. Our Grievance Redressal page explains the full process.